FOR YOUR ORDERS, PLEASE CONTACT AT 213-746-0088 or WEBMASTER@TOSKACLOTHING.COM
FAQ

SHIPPING

Q) Do you ship international orders?
A) Currently we ship to Canada, Puerto Rico and Mexico. We don't ship directly to international addresses. However, if you use a verified freight forwarder in the U.S., we can ship the merchandise to them and they can forward it to you.

Q) How much is shipping?
A) Shipping costs depend on your location.

Q) How long does it take to receive my order?
A) Transit time varies, but all orders received before 3PM Pacific time will ship on the same day. Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (UPS or USPS). If you would like us to remove your profile, please email us at info@toskaclothing.com and type "Profile Removal Request" in the subject line of your email.

ORDERS / PAYMENTS

Q) How do I pay for my order?
A) WE ONLY ACCEPT ORDERS THROUGH PHONE AND EMAIL. For your orders, please contact at:

TEL: 213-746-0088

FAX: 213-746-4321

EMAIL: webmaster@toskaclothing.com


Q) Is there sales tax added to my order?
A) Sales tax is not applied.

STORE POLICIES

Q) Does your company comply with the Transparency in Supply Chains Act of 2010?
A) Yes and we require our suppliers to certify that they are in full compliance as well.

Q) What's your minimum order quantity?
A) We require a minimum order of 6 or 12 pieces, which are pre-packed per style.

Q) Can I mix and match the clothing sizes, or buy less than what is pre-packed?
A) No, all styles are pre-packed with set sizes and colors and minimum requirement is one pack.

Q) Do you have a return policy?
A) No, we do not have a return policy. All sales are final. However, should you find damaged merchandise, we will fully refund you. All claims for damaged goods, shortages or reclamations must be made within 7 business days upon receiving merchandise.

STORE OPERATIONS

Q) What are your business hours?
A) Our normal business hours are Monday thru Friday 8:00AM to 6:00PM PST.

Q) Can we come to your showroom to pick up?
A) Yes, all orders taken at our showroom can be picked up right away.

WEBSITE OPERATIONS

Q) How come I can't log in?
A) If you forgot your login or password, please contact us for assistance.

Q) Do you have a catalog?
A) Yes, www.toskaclothing.com is our online catalog website and currently do not have a printed catalog. The best way to view our entire wholesale line is to look at the online catalog website.

Q) Do you have additional styles?
A) All of our products are posted on our site, and new styles are added on a daily basis.

MISCELLANEOUS

Q) Where are your clothes made?
A) We manufacture in the U.S. and overseas.

Q) Can I get samples?
A) No, we don't offer samples.

Q) Do you have any coupon codes?
A) We will periodically send out promotional coupon codes to our valued customers who sign up to our email listing.

Q) Can I use your pictures?
A) Yes, you may use our copyrighted online images for marketing purposes.

Q) How much should I charge for your products?
A) We suggest a markup of 50%, but this depends on your target market and location.

Q) Can I put my own labels on your clothing design?
A) Yes, we offer private label services. Minimum of 360 units is required for private labeling. Call us for details.